Frequently Asked Questions
How does it work?
We open packs for people on our livestreams and then ship them the cards after! Packs are listed as "Sold Out" unless we have stream scheduled or in progress. Follow us on Tiktok to get notifications and to join!
How do I participate?
Add whatever packs you want to have opened from the Sports or Pokemon prodcuts depending on which kind of stream you are joining, checkout, and our streamer will open them in stream live! Your name or order # will be announced when your packs are about to be opened. You can also enter your Tiktok name as a note when checking out.
Why are the packs more expensive than what I would pay on eBay or Walmart?
You are purchasing a pack opening from us. If you are simply looking for the cheapest packs around, to open yourself, you can find cheaper packs elsewhere, we recommend checking out your local card shops. We are providing the experience of getting your packs opened in front of the Going Twice community! You'll find that often times you'll have hundreds or thousands of people cheering you on as you have your packs opened live! We encourage you to support local card shops if you are looking for cheaper cards to open yourself and check out our Snack Pack collection of subscription Pokemon boxes if you want sealed packs delivered to your door every month!
We don't ever want anyone to feel like they are getting ripped off, only participate if it's an experience you find fun and exciting! If you are finding us for the first time, simply enjoy the show, checkout our in-stream giveaways, and decide if you would like to participate in the future. We hope you do!
Why are so many people banned from the chat?
Our moderators are tasked with the very hard responsibility of keeping the chat clean and family friendly. We also have to keep the chat in line with Tiktoks terms of service/ community guidelines. Our moderators remove people first and ask questions later, and that's how we prefer it. If you think you were wrongly banned simply email us (firstname.lastname@example.org) and if you agree to our rules and are honest about what you did, we'll try to give you a second chance. It's all about keeping it a family friendly and kind environment! We will not tolerate hate, negativity, racism, political chat of any kind, vulgar speech or vulgar/inappropriate usernames.
How do I buy packs?
Go to the Catalog page, choose either Sports or Pokemon:
1. Add product that you would like opened live to your cart. You can add any combination of Pokemon packs that are currently in stock, in any quantity.10 packs or more receives 10% off and free shipping!
2. Proceed through checkout by entering your shipping & payment information.
3. Once the order is placed, go back over to Tiktok and we will proceed to open your packs live. Listen for your first name or order # to come up so you know it’s your turn. You can also enter your Tiktok name as a note when checking out.
4. After the stream ends we will package up any rare cards in plastic sleeves and top loaders. If it shines, it ships. The bulk cards will be discarded unless specifically mentioned that you want them shipped as well.
5. We do our best to ship within 2 business days and you will get your tracking # via email or text depending on how you checked out. Shipping takes 4-7 business days (times can vary from city to city due to post office volume) for your cards to arrive in the mail.
Currently only available in the U.S.
How does shipping work?
We have an amazing team of shippers at Going Twice! We do our best to ship within 2 business days and you will get your tracking # via email or text depending on how you checked out. Shipping takes 4-7 business days (times can vary from city to city due to post office volume) for your cards to arrive in the mail.
Can I have a private box break or get packs that aren't listed?
Yes! Contact us for more information about how you can purchase an entire booster box(es) to have opened live on Tiktok by our streamers or if you are looking for specific kinds of packs.